If your order arrives damaged, incomplete, or different from what you expected, please report the issue within 48 hours of receiving the package by emailing us at info@topstockstorum.com.
You will receive an automated confirmation — please reply to that message with clear photos showing:
The outer packaging
The shipping label
The items received
Any visible damage or missing components
We treat all delivery-related issues with the utmost priority and will work to resolve your case as quickly as possible.
If a product does not function correctly despite proper use and following the instructions, please contact our support team at info@topstockstorum.com.
Once you receive our automated response, please reply with:
Photos or a short video clearly showing the issue (e.g., the product not turning on, charging issues, or malfunction during use)
If video evidence cannot be provided, or if it does not clearly demonstrate the problem, we may request that you return the item to our facility for inspection.
⚠️ Please note: Return shipping is the customer’s responsibility. We do not accept cash-on-delivery (COD) returns.
If you are not satisfied with the resolution provided, or if a mutual agreement cannot be reached, you have the right to escalate your complaint through an Alternative Dispute Resolution (ADR) body or via the UK Online Dispute Resolution (ODR) platform available at:
https://www.gov.uk/consumer-dispute-resolution
Please note that only requests meeting the conditions outlined above will be eligible for further review and resolution.
For more information, please refer to our Terms and Conditions and Cookie Policy, both accessible at the bottom of any page on topstockstorum.com.