In compliance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers have the right to cancel their purchase without providing any reason within 14 days of receiving the goods.
You are legally entitled to withdraw from your purchase within 14 calendar days from the day you—or a third party designated by you, other than the courier—receive the goods.
To exercise this right, please send us a clear written request by email or post stating your decision to cancel the contract. You are not required to use it, but a standard withdrawal form is provided below for your convenience.
(Only complete and return this form if you wish to cancel the contract.)
To:
MORRISROE LIMITED
Unit 4 Oaks Court Warwick Road, Borehamwood
HERTFORDSHIRE
WD6 1GS
United Kingdom
Email: info@topstockstorum.com
I hereby give notice that I withdraw from my contract of sale for the following item(s):
Ordered on: __________________________
Received on: _________________________
Customer name: ________________________
Customer address: ______________________
Signature (if sent by post): ________________
Date: _________________________________
Once we receive your cancellation notice, we will issue a full refund within 14 days, including the cost of standard delivery (excluding any additional charges for express or premium delivery).
Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed, and no administrative fees will be charged.
You must return the goods within 14 days of notifying us of your withdrawal. The return is considered timely if the goods are dispatched before the 14-day deadline.
Products must be returned in their original packaging and condition. Unless the return is due to a damaged or faulty product, or our error, the cost of return shipping is the customer’s responsibility.
The right to withdraw does not apply to:
Personalized or made-to-order items
Sealed products that cannot be returned for hygiene or health protection reasons once opened
Perishable goods or items with a short shelf life
Audio, video, or software products once unsealed
Newspapers, magazines, or other periodicals
Returned items must be unused, undamaged, and include all original packaging, labels, and seals.
If the goods have been handled in a way that reduces their value, we may apply a partial refund to reflect the loss.
Please ensure all items are securely packaged to prevent damage during return transit.
You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to determine their nature, characteristics, and proper functioning.
If you have any questions regarding returns, cancellations, or exercising your right of withdrawal, please contact us at:
MORRISROE LIMITED
Unit 4 Oaks Court Warwick Road, Borehamwood
HERTFORDSHIRE
WD6 1GS
United Kingdom
Email: info@topstockstorum.com